Where does Cloud Nine Pajamas ship?

Cloud Nine ships within Canada. We are currently unable to ship to the USA or overseas.

How will my order be shipped and how much will I be charged?

Most orders will be shipped within a day of ordering (excluding Saturdays, Sundays, and General Holidays). All orders are shipped Canada Post.

All orders will be charged $15.00 CAD for shipping.

When will I be charged?

Once your order has been placed, we will charge your credit card and then ship your order. 

Incorrect Shipments

Cloud Nine Pajamas strives to provide customers with exactly what they order, but in the event that Cloud Nine does not ship a customer exactly what he or she ordered, please contact Cloud Nine Pajamas (780-455-6633), and we will gladly fix this issue. Customers returning incorrectly shipped merchandise will be reimbursed for the return shipping costs up to the amount of the initial shipping charges paid by the customer for the order. Please email a copy of your shipping charges to info@cloudninepajamas.com.

Manufacturer’s Defects

If there is a manufacturer’s defect with any merchandise purchased at cloudninepajamas.com, call Cloud Nine Pajamas Head Office at 1-780-455-6633 to explain the issue. The merchandise must then be shipped back to Cloud Nine Pajamas (12511 – 102 Avenue, Edmonton, AB, Canada, T5N 0M4). Reimbursement in the original method of payment, an exchange for identical goods, or store credit, whichever is preferred, will be issued upon arrival and inspection of the defective returned merchandise. 

Order Cancellations

Once your order has been placed, we try to ship out as soon as possible, therefore once your payment is provided there is no guarantee it can be canceled. 

Order Changes

Cloud Nine Pajamas.com is pleased to accommodate changes to an order, provided it has not yet been shipped. If a customer wishes to change an order, he or she must call Cloud Nine Pajamas main office at 1-780-455-6633 to confirm the shipping status of the order. If it has not yet been shipped, Cloud Nine Pajamas will accommodate the requested changes. If however, the order has already been shipped, Cloud Nine Pajamas will not be able to accommodate changes to the order.

Return & Exchange Policy

We want you to be happy with your purchase from Cloud Nine Pajamas. 

If for any reason you are unhappy, you may return your purchase with your receipt for a refund, exchange or store credit.