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CloudNine Pajamas - Exchange Policy
CloudNine will gladly exchange regularly priced, unwashed, unworn, and unused merchandise purchased online at CloudNinePajamas.com (must be accompanied by original sales receipt or original gift receipt and original tags must still be attached). For exchanges of merchandise purchased online at CloudNinePajamas.com, customers must call CloudNine Pajamas' main office at 1-780-455-6633 within 7 days of receiving merchandise and will be issued an exchange authorization number. Within 10 days of receiving an exchange authorization number, merchandise must be shipped back to CloudNine Pajamas (14716 Stony Plain Road, Edmonton, AB, Canada, T5N 3S4) and must be in original condition - unwashed, unworn, and unused - with all original tags attached. Upon arrival and inspection of the merchandise to CloudNine Pajamas, the desired exchanged merchandise will be shipped. Please note: the shipment of exchanged merchandise will be accompanied by a shipping cost.
CloudNine Pajamas - Return Policy
CloudNine will gladly accept returns for a refund (excluding shipping charges) of any regularly priced, unwashed, unworn, and unused merchandise (must be accompanied by original sales receipt or original gift receipt and original tags must still be attached) purchased online at CloudNinePajamas.com. Discounted, sale merchandise, and gift boxes are final sales and are not returnable. Customers wishing to return merchandise purchased online at CloudNine.com must first call CloudNine Pajamas' Head Office at 1-780-455-6633 within 7 days of receiving merchandise for a return authorization number. The merchandise must then be shipped back to CloudNine Pajamas (14716 Stony Plain Road, Edmonton, AB, Canada, T5N 3S4) within 10 days of receiving a return authorization number. Reimbursement in the original method of payment or store credit, whichever is preferred, will be issued upon arrival and inspection of the returned merchandise with the original sales or gift receipt..
Regularly priced merchandise purchased online may be returned to CloudNine Pajamas' physical stores if unwashed, unworn, unused and accompanied by original sales receipt and original tags are still attached. If returned within 10 days of receiving the merchandise, reimbursement will be in the original method of payment or store credit, whichever is preferred.
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