LOVE IT or your Money Back guarentee applies to all Cloud Nine Designed Brands. We love them so much, we know you will too! Please reach out if you have any problems with your Cloud Nine Design pieces (Georgia Rylan, Katie Em, Bob's Sleepwear Co., Miranda Nic, Scarlett Ellie, Heslip Homes).
Everything Else: We want you to be happy! Contact us at firstname.lastname@example.org to start a return. Damaged or defective items can be evaluated and exchanged or refunded. Items shipped to the USA are Final Sale.
Final sale items include underwear, boxers, custom products, personal care goods + gift cards.
Refunds will be issued to the original payment method.
Free Standard Shipping on orders over CAD$150
Standard Flat Rate shipping of CAD$15 for all orders under CAD$150. Free Pickup Available at our Edmonton, Alberta (High Street, Windermere or St. Albert) area boutiques.
Estimated Processing time is 2-4 Business days. Estimated delivery date will vary dependant on your location. For in-store pick up, you will receive a call or email when your order is ready.
Our online purchases may be pulled from one of our 3 brick & mortar locations (Edmonton/St.Albert) so some items will require 24 hours to confirm the status & condition of your purchase.
We do our best to keep the website's inventory updated at all times, but item availability is NOT guaranteed. If an item you've purchased is found to be sold out, you will be notified via email with alternative item options or you will be refunded as per your initial payment method. "Only X Left" stock indicators on some products are approximate and NOT ALWAYS exact.