Return & Exchange Policy – Cloud Nine Pajamas

Return & Exchange Policy

Return Policy and Satisfaction Guarantee

You deserve comfort and that is what we strive to give you!  We want you to be happy with your purchase from Cloud Nine Pajamas. 

If you are unhappy with your purchase for any reason, we would love to hear from you and allow us to make it better.  You may return your purchase with your receipt for refund, exchange or store credit.  Please contact us!

For hygiene reasons, please note that all underwear is final sale. Sale items may be final sale! 

Please contact us at We will contact you as soon as possible and action your return. Customer will be in charge of shipping costs. If you are having trouble with this process at all please email us at with your full name, phone number and invoice number and we will get back to you!