I would like to take a moment to acknowledge you and your daughter for the exceptional service you provided through my original order and this corrective action. It was a pleasure dealing with you and Cloud Nine. The original incorrect shipment was a minor inconvenience but you went above and beyond to correct it and I truly appreciate that. I imagine that you are and will continue to be very successful in your business having set a very high standard of service. I will welcome the opportunity to recommend your store to my friends and family.
Warm regards, Christine