Frequently Asked Questions

Yes! Cloud Nine Pajamas is a family-owned and operated Canadian boutique. We have physical storefronts in Edmonton and St. Albert, Alberta, and we've been proudly serving our community since 2005. When you call or email us, you're speaking directly to our local team right here in Canada.

Every single order is hand-picked and shipped directly from our boutiques in Alberta. We are not a dropshipper — we own 100% of our inventory, which means we personally inspect every pair of pajamas for quality before they reach your door.

Absolutely. We prioritize high-quality, sustainable materials. Our signature custom-designed bamboo collections — like Georgia Rylan and Bob's Sleepwear Co. — are OEKO-TEX® Standard 100 certified, meaning they're rigorously tested and guaranteed to be entirely free from harmful chemicals and toxins.

No. We are Cloud Nine Pajamas, specializing exclusively in high-quality sleepwear and loungewear. We are not affiliated with any online companies selling "weighted hoodies," "anxiety products," or electronics.

Bamboo fabric is prized in sleepwear for being naturally soft, breathable, and moisture-wicking — cooler to sleep in than cotton and gentler on sensitive skin. It's the foundation of our own OEKO-TEX® certified bamboo lines, like Georgia Rylan and Bob's Sleepwear Co.

Our bamboo sleepwear is designed with temperature regulation in mind, making it a popular choice for women navigating hot flashes, night sweats, or menopause. The moisture-wicking fabric helps you stay comfortable through the night without sacrificing style.

Yes — Cloud Nine Pajamas is Canada's largest retailer of PJ Salvage, carrying the brand's full range of pajama sets, loungewear, and sleep essentials both online and in-store.

Two-piece bamboo sets and cosy robe-and-slipper duos are our most-gifted styles — soft enough to feel like a treat, classic enough to suit almost anyone. Pair a Snoozies slipper with a bamboo nightgown or a PJ Salvage set for an easy, gift-wrapped win.

We design our sleepwear for a cozy, relaxed fit. Click the "Size Chart" link located directly underneath the available sizes on any product page to see measurements, or review our detailed Fit Notes. As we carry many different brands with different sizing models, make sure to review sizing for brands you may be unfamiliar with to ensure the perfect fit. Still not sure? Send us an email and we'd be happy to help!

Yes — while we're primarily a women's sleepwear and loungewear boutique, we also carry men's loungewear (including our Bob's Sleepwear Co. line) and a selection of kids' sleepwear and robes.

We do not offer free shipping. Instead, we keep things simple and predictable with a standard $10 flat rate for all of our Canadian customers.

Yes! We love sending comfort worldwide — we ship across Canada, to the United States, and to international destinations, including the European Union, with multiple reliable couriers. All duties and taxes are included in your total price at checkout (DDP), so there are no surprise fees when your order arrives.

Absolutely! If you're local to the Edmonton, AB area, we offer free local pickup at any of our three retail locations (High Street, Windermere, and St. Albert). Simply select your preferred store location at checkout, and we'll notify you as soon as your cozy items are packed and ready.

Our system does not support split shipping at this time. If you want to send gifts to multiple people at different locations, you'll need to place a separate online transaction for each unique shipping address.

Yes — as long as it hasn't shipped yet. We process orders quickly, so if you need to change the size or colour, or cancel your order, please email us immediately. Once an order has been processed and shipped, we're no longer able to change or cancel it. For customers in the European Union, you also have a legal right to withdraw from your purchase within 14 days of receiving your final package — see our full Return Policy page for details on EU withdrawals.

We want you to love your pajamas! Our standard policy for Canada, the USA, and international orders is flexible, with no strict return deadline — though as a small business, we deeply appreciate it if returns are initiated within 90 days of purchase. Items must be in their original, unwashed, and unworn condition with tags attached. USA and international orders can be returned under this same policy, with the customer responsible for return shipping costs. If you're located in the European Union, you're covered by a statutory 14-day Right of Withdrawal window starting from the delivery date of your last item. Please contact us to start your return.

Outside of local, in-person returns at our Edmonton-area retail boutiques, the cost of return shipping is the customer's responsibility. For international and EU orders, any customs, duties, or standard return postage costs must be paid by the sender.

For standard Canadian and US orders, original shipping fees are non-refundable. For orders placed within the European Union, we'll refund the cost of standard outbound delivery only if the entirety of the order is returned — if you keep any items, the outbound shipping fee can't be refunded.

It depends on how you checked out. If you used an email address, log into your self-service account to start your request. If you checked out with a phone number only, open your original SMS order confirmation text and click the return link inside. You can also always email us with your order number to get started.

If you receive store credit for a return, it's securely attached to your email or customer account and never expires. It can be combined with other discounts, promotions, and sale merchandise — just sign into your account before checking out, and your credit will appear as a payment method, whether online or in one of our boutiques.

To maintain high health and hygiene standards, certain items are final sale and cannot be returned, including underwear, socks, slippers, boxers, customized products, and personal care goods like bath bombs and creams.

Yes! Add CN before the number on your card (no spaces) and enter it at checkout just like a regular online gift card code. This only applies to cards purchased before August 25, 2026, which don't have a QR code on the back. Unsure which card you have? Try it both ways, or reach out with the last 4 digits of your card and we'll help.

Check your email for a "Welcome to Cloud Nine" note — your code should be listed there. If you can't find it, reach out to our customer care team and they can look it up for you.

Our promotional codes are usually applied automatically at checkout on qualifying items, so if an item in your cart hasn't received the discount, it may be excluded from the sale. The promotion may also not have started yet or may have already ended — confirm by emailing us or checking our social media. Unless a promotion is "Additional Off Clearance," items already on sale are generally excluded, since promotions apply to regular-price merchandise only. For BOGO discounts, make sure both items are in your cart to receive the discount.