Refund policy

Returns & Exchanges

Below Return/Exchange Policy applies to purchases made online and in-store. We want you to be happy with your purchase! If you need to return an item, please contact us at [email protected] to start the process, or visit any of our Edmonton & Area locations.

We offer Exchange, Credit, or Refunds (case depending). Damaged or defective items can be evaluated for exchange, credit, or refund.

Refunds will be issued to the original payment method. Credits are issued to your online customer account, can be used towards a future online purchase, and do not expire (see below for more information about online store credits).

Final Sale Exemptions

Certain items are considered Final Sale and cannot be returned or exchanged due to hygiene and customization rules. These include:

  • Underwear, socks, slippers, and boxers

  • Custom or personalized products (including special orders)

  • Personal care goods (such as beauty products, bath bombs, and creams)

  • Remove It Makeup Cloths & Hair Towels

  • Gift Cards

  • Sale / Marked Down Clearance Items (Note: For Canadian orders, credit or exchange may be offered as an option at our discretion).

Our Standard Policy (Canada, USA & International)

Our return policy is nice and flexible—there’s no strict deadline for sending or bringing eligible items back. That said, as a small business, we really appreciate when returns are initiated within 90 days of purchase.

  • Return Shipping: For all standard returns outside of our local retail areas, the cost of return shipping is the responsibility of the customer.

  • USA & International Orders: We now accept returns from the USA and international destinations for eligible, non-final-sale items. Return shipping costs and any associated customs/duties are the responsibility of the customer.

🇪🇺 European Union (EU) Right of Withdrawal Policy

If you are a customer residing in the European Union (EU) or European Economic Area (EEA), you have a statutory right to withdraw from your purchase under the following mandatory terms:

  • 14-Day Withdrawal Window: You have the right to withdraw from your contract within 14 days without giving any reason. This cancellation period expires 14 days from the day on which you (or a third party indicated by you) take physical possession of the last item delivered in your order.

  • Return-After-Notice Timing: Once you notify us of your intent to withdraw, you must send the items back to us without undue delay, and no later than 14 days from the day you communicated your withdrawal.

  • Return Shipping Responsibility: The direct cost of return shipping is the responsibility of the customer.

  • Refund Timing: We will issue your refund within 14 days from the day we receive your returned items back, or until you provide proof of having sent the items back (whichever occurs first).

  • Outbound Shipping Refunds: We will refund the cost of our standard outbound delivery. Please note: Upgraded or express shipping costs beyond our standard option are non-refundable. Additionally, a refund for standard outbound shipping will only be issued if all items in the order are returned. If you retain any items from the order, the initial shipping fee will not be refunded.

  • Exemptions: The right of withdrawal does not apply to the items listed under our Final Sale Exemptions above (such as underwear, personal care goods, and custom items) due to health protection, hygiene, or personalization laws.

How to Start an EU Return or Standard Request:

  1. If you checked out using an Email Address: Please visit and log into your self-service account directly at: https://shopify.com/44108644519/account to initiate your request.

  2. If you checked out using a Phone Number Only: Standard online accounts require an email. If you completed your purchase using only a phone number, please use the specialized return link found directly inside your original SMS order confirmation text.

  3. Alternative Method: You can always notify us directly by emailing [email protected] with your order details.

Our Christmas Return Policy

We’re happy to offer a refund to the original form of payment, or an exchange or online store credit (in-store credit offered for in-person returns). The gift receipt (included with your order) or name/email/order number of the original purchaser is required. There’s no set deadline for Christmas/Gift Purchases to be returned (in store or online) but it would be greatly appreciated if it's completed prior to the end of February.

If you have questions or concerns about whether your item is eligible for return, please reach out to us before initiating the return process.

*A note about Credit

Credits issued from an online purchase may only be used towards a future Online purchase only and cannot be used in-store. They are attached to your email/customer account and you must be signed in to view or use them. To use, add items to your cart as normal, and the credit available will appear as a Method of Payment at checkout (the payment page). Just click it first, and any balance will be due via an alternate form of payment. If your purchase is under the available credit, the remaining amount will be available towards another purchase. Credit does not expire and can be combined with other discounts/promotions as well as used towards sale merchandise.

Exchange Process

Not the right size? Not to worry, if we have the size you need we'd be happy to exchange it for you! Exchanges can be done in-store at any of our YEG locations or email us at [email protected] to start the process.

Return Process (Standard)

To initiate a return, please follow the links in your account/SMS configuration or contact us at [email protected]. If your return is accepted, we will provide instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.

Please allow 3 business days from receipt at our warehouse for your refund to reflect in your online banking or credit card statement. You will receive an automated email when your refund has been finalized and funds posted to your method of payment. If you are local, you can visit any of our store locations to process your return in person.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide your order number, description of the damage or defect, and pictures if possible in your email, or visit us in-store to talk to a manager.