🇺🇸 U.S. Shipping & Return Policy

Shipping to the United States

All U.S. orders are shipped directly from Canada. Duties and tariffs are included in the price you pay (Delivered Duty Paid / DDP). There shouldn't be any additional customs fees upon delivery however with changes happening daily, Cloud Nine Pajamas is not responsible for any further additional Duties or Tarrifs required after the initial shipment/label creation. 

Orders are shipped with full tracking via Canada Post or UPS, depending on your location and order size.
We aim to process and ship orders within 2–5 business days.

Please note:

• Once a package has been marked as shipped/tracking added, we are not responsible for lost, stolen, or damaged shipments.
• No refunds or replacements will be issued for missing or damaged parcels once in transit.
  

Shipping costs are determined by your destination, size and weight of the item(s). There is no free shipping option. 

Returns & Exchanges

All items shipped to the U.S. are FINAL SALE — this includes regular-priced, sale, and gift items.
We do not accept returns, exchanges, or issue refunds or store credits for any reason, including sizing or gift purchases.

Please review product descriptions and size guides carefully before placing your order.
If you have any questions about fit or fabric before purchasing, our team is happy to help — please reach out to webstore@cloudninepajamas.com prior to ordering.

Holiday Purchases

All items purchased as Christmas gifts are also FINAL SALE — no exceptions (sorry).