Refund policy

RETURN AND REFUND POLICY

Last updated: October 15, 2026

This return and exchange policy applies to purchases made online and in our boutiques. We want you to love your purchase! If something isn’t right, here’s how we can help.

Our policy

Our return policy is nice and flexible: there’s no strict deadline for returning eligible items, but as a small business we really appreciate returns started within 90 days of purchase.

  • Items must be unworn and unwashed, with original tags attached.
  • We offer refunds, exchanges or store credit, depending on the item and situation. Damaged or defective items will be evaluated for an exchange, credit or refund.
  • Refunds are issued to your original payment method.
  • Original shipping charges are non-refundable.

Final sale items

For hygiene and customization reasons, the following are final sale and can’t be returned or exchanged:

  • Underwear, socks, slippers (including slipper socks) and boxers
  • Personal-care products (such as beauty products, bath bombs and creams)
  • Remove It makeup cloths and hair towels
  • Custom, personalized and special-order items
  • Gift cards
  • Sale and marked-down clearance items (an exchange or store credit may be offered at our discretion)

How to start a return

  • In person: bring your item to any of our three boutiques (High Street, Windermere or St. Albert).
  • If you checked out with an email address: sign in to your customer account to start your request.
  • If you checked out with a phone number only: use the return link in your original SMS order confirmation.
  • Or email us at [email protected] with your order number.

If your return is approved, we’ll send instructions on how and where to ship it. Please wait for these before mailing anything: items sent back without authorization will not be accepted. Return shipping is the customer’s responsibility.

Refund timing

Please allow about 3 business days from when your return reaches our warehouse for the refund to appear on your statement. You’ll receive an email once your refund has been processed.

Exchanges

Not the right size? If we have the size you need, we’re happy to exchange it. Exchanges can be done at any of our Edmonton-area boutiques, started from your customer account, or by emailing [email protected].

Holiday and gift returns

Every order includes a gift receipt. Holiday gifts can be returned for a refund to the original form of payment, an exchange, or store credit (in-store credit for in-person returns). The gift receipt, or the original purchaser’s name, email or order number, is required. There’s no set deadline, but we’d be grateful if holiday returns are completed by the end of February.

Store credit

Store credit is attached to your email or customer account, never expires, and can be used online or in-store, including with other discounts, promotions and sale merchandise. To use it online, sign in, add items to your cart, and your available credit will appear as a payment method at checkout. Any remaining balance stays on your account for next time. In-store, just let our team know you’d like to use your credit.

Damages and issues

Please inspect your order when it arrives and contact us right away if an item is defective, damaged or incorrect. Email [email protected] with your order number, a description and photos if possible, or visit any of our boutiques and speak with a manager.

Questions about whether an item is eligible? Reach out before starting your return and we’ll be happy to help. You can also find answers on our FAQ page.