Shipping policy

SHIPPING POLICY

Last updated: October 26, 2026

Where we ship

We currently ship within Canada only. We're not shipping to the USA or internationally at this time.

Shipping rates

$10 flat rate, anywhere in Canada, shipped tracked from our Edmonton warehouse. Need it faster? Paid express options from Canada Post, UPS and Purolator are shown at checkout when available. Free Local Pick Up is always free at our three Edmonton and St. Albert boutiques (see below).

Carriers

We ship with Canada Post, UPS, Purolator and FedEx, and choose the best carrier for your location and parcel size to keep our flat rate fair. Every order ships with tracking. If you have a strong carrier preference, email [email protected] right after you order and we'll do our best before it ships.

Processing and delivery times

  • Processing: because we pull inventory from our boutiques and warehouse, orders are usually ready to ship within 2–4 business days. You may receive a shipped notice for one item without tracking; that just means it's on its way from one of our boutiques to our warehouse.
  • Delivery: once shipped, most Canadian orders arrive within about 2–7 business days, depending on your location. Rural and northern addresses may take longer.
  • We don't ship on Saturdays, Sundays or statutory holidays.

Free Local Pick Up

Choose Free Local Pick Up at checkout and select High Street, Windermere or St. Albert. You can only choose a store if that location or our warehouse has your item in stock. Please wait for our email or call letting you know your order is packed and ready. Most pickups are ready within 2 hours; longer waits (for items coming from our warehouse) are shown at checkout. Orders placed after store hours are ready the next day.

Packaging

Every order is wrapped in tissue with prices removed and a gift receipt included, so it's ready to give. Our shipping bags are plain, but the shipping label shows our name.

Returns

Changed your mind, or it's not quite right? There's no return deadline (for holiday purchases, we'd love them back by February 28, 2027). See our Returns & Exchanges policy for details.

Inventory

We work hard to keep online inventory accurate, but because items may be pulled from our boutiques, availability isn't guaranteed. If something you ordered turns out to be sold out, we'll email you with alternatives or refund that item to your original payment method. "Only X left" indicators are approximate.

Parcel marked delivered but not received

Please check with neighbours, your building's front desk or parcel room, and your local post office first, as parcels sometimes arrive a day after being marked delivered. If it's still missing, email [email protected] with your order number and we'll open a trace with the carrier. Once a package is marked shipped, Cloud Nine Pajamas isn't responsible for lost or stolen parcels, but we'll always help you track it down. If you believe your parcel was stolen, we recommend contacting your local authorities.

Missing or damaged items

Please inspect your order when it arrives. If anything is missing, damaged or incorrect, email [email protected] with your order number, a description and a photo if possible, or visit any of our boutiques and ask for a manager. We'll make it right.

Questions?

Email [email protected] or see our FAQ page.